Returns & Refunds
Our return and refund policy for personalized keychains
14-Day Return Policy
We want you to love your personalized keychain! If you're not completely satisfied, you can return it within 14 days of delivery for a full refund or exchange.
Eligible for Return
- Manufacturing defects or quality issues
- Incorrect product received
- Damaged during shipping
- Product doesn't match description
Not Eligible for Return
- Change of mind after customization
- Incorrect personalization provided by customer
- Products damaged by customer misuse
- Returns after 14 days
Return Process
- Contact us at hello@twinningkeys.com with your order number
- Provide photos of the issue (if applicable)
- Receive return authorization and shipping label
- Ship the item back to us
- Receive refund or replacement within 5-7 business days
Refund Process
Once we receive your return, we'll inspect it and process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Exchanges
If you'd like to exchange your keychain for a different size or design, we'll cover the shipping cost for the replacement.